What is Local Guest Service?
We learned by experience that if you just give your keys to a stranger and let them move in, they will have a ton of questions and spend half the vacation on the phone trying to figure things out.
That’s why we at VacanzaRentals go over the home together with the owner and documents everything with pictures and easy to understand manuals, how to handle all the appliances in the home without making tons of phone calls. This is then nicely presented in a Home Operational Manual located in the home and shown to all guests at check-in.
VacanzaRentals also makes an Inventory list over all items in the home and works out a Check-in/Check-out document together with the owner. This document is then used every time VacanzaRentals check-in or out a new guest to the home to make sure nothing has been damaged or needs attention before the next guest arrives.
You gave me a guest booking. What’s next?
Our services don’t end with just giving you the guest booking. We can take care of everything on location when the guests arrive as well.
- We will send out directions and contact information to guests a couple of weeks before arriving.
- We will make sure the home is clean and ready for the guests on the day of arrival.
- We will meet and greet the guests in the home when they arrive, or if they’re arriving late, we will make arrangements to meet them the following day.
- We guide the guest through the whole home at check-in and again at check-out to make sure nothing have been damaged or needs attention. And most importantly that the current guests don’t be held liable for damages that earlier guest may have applied. All documentations are promptly sent to the owner after each guest.
How to contact us if guest needs assistance during their stay?
VacanzaRentals local guest Services has a 24/7 Guest hotline for guest to call if they need assistance in any way. VacanzaRentals staff will then try to help the guests as soon as possible and make the necessary contact to local vendors if needed. Home owners can rest assure that everything is taken care of in a timely manner.
Your vacation home doesn’t have to be listed on VacanzaRentals to use our local guest services or any other services.
Please contact us if you want to add your vacation home to our local guest service.